FAQs
Shipping
When will my order ship?
Orders are processed and shipped within 1–3 business days.
How long does shipping take?
It depends on your choice of shipping method and shipping address. Please check shipping time on the checkout page.
How much is shipping?
We offer free U.S. domestic shipping for orders over $50. For orders under $50, the shipping fee depends on your selected shipping method and address. Please check the shipping cost on the checkout page.
Do you ship express?
Yes, we do. USPS Priority Mail Express is available.
Do you ship worldwide?
Currently, we ship to Canada (except Quebec), Australia, and New Zealand. We are working on expanding to more countries, so please contact us if you'd like us to prioritize your country. We'll do our best to accommodate your request!
Cancel/Exchange/Return
Can I cancel my order?
Kindly note that as we work hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
If your order has not yet been started processing, it can be fully refunded. Please contact us with your order number and we can take care of it for you!
Your order cannot be refunded if it has already been started processing.
What is your return and exchange policy?
Please check return and exchange page.
Miscellaneous
What is my order status?
Once you place your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email.
Where can I find my order number?
Once you place your order, you will receive an order confirmation within 15 minutes.
Where are your products are made?
We proudly handmake all of our products in Texas.
Where can I shop KIKI Japan products in person?
Please check our Instagram for the future events.
Do you sell wholesale?
Yes! Please refer to the wholesale page for more details.
Didn't find what you were looking for? Contact us.
